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Support & Contact
We’re a small team and we read every message. Here’s how to get help with RoamDrop.
Email us: support@roamdrop.app
We aim to reply within a couple of business days.
We aim to reply within a couple of business days.
Before you write
Many questions are answered on the FAQ. A few quick pointers:
- Is it on the App Store yet? RoamDrop is coming soon to the App Store for iPhone. Join early access to be notified at launch.
- Where is my data? Your trips and documents are stored on your device. See the Privacy Policy.
- Does it need an account or AI? No for manual planning. You can start with no account, and local recognition runs on your device where possible. Future Smart Import will be optional and explicit.
- Does it work offline? Yes — your trip opens without a signal.
Report a problem
Found a bug or something that didn’t recognize correctly? Email support@roamdrop.app with:
- What you were doing and what you expected to happen
- Your iPhone model and iOS version (Settings → General → About)
- The RoamDrop app version (if known)
- A screenshot, if it helps explain the issue
Please don’t include sensitive documents (such as passports) in a support email unless we specifically ask and you’re comfortable doing so.
Feature requests & feedback
We’d genuinely like to hear what would make planning your trips calmer. Send ideas to hello@roamdrop.app.
Privacy, security & legal
Privacy questions or requests: privacy@roamdrop.app — see the Privacy Policy.
Security reports: security@roamdrop.app.
Legal: legal@roamdrop.app — see the Terms of Use.
Mailing address
Mariia Tararova, an independent developer based in Croatia